Using gap method to measure the quality of service provided in gymnastics gyms in Fayoum Governorate

Document Type : Original Article

Authors

1 Lecturer, Department of Exercise, Gymnastics and Motor Expression, Faculty of Physical Education - Beni Suef University

2 Faculty of Physical Education - Beni Suef University.

Abstract

The study sheds light on the approach to the services provided by gymnastics gyms, how they are established, and their reliance on the facts, concepts, and foundations upon which quality systems are built in the field of services, These gyms provide services to all athletes in Fayoum Governorate, Therefore, the nature of the service system must be examined at the highest level of demand, The research answers the following questions: Is there a match or difference between the beneficiaries’ perceptions of the service provided by the gymnastics halls in Fayoum Governorate and their expectations of it? Is there a match or difference between the administration’s perceptions of the beneficiaries’ expectations of the level of service provided by the gymnastics halls in Fayoum Governorate and the beneficiaries’ expectations of it? The researchers reached the following conclusions that there are statistically significant differences between the beneficiaries’ perceptions of the service provided by gyms in Fayoum Governorate and the beneficiaries’ expectations for all dimensions, and there are statistically significant differences between the administration’s perceptions of the specifications for the service provided by gyms, The first rank in terms of widening gaps for gyms

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