The reality of service quality in some health clubs

Document Type : Original Article

Authors

1 Faculty of Physical Education, Helwan University

2 Sports Management & Sports Recreation Helwan University

3 كلية التربية الرياضية للبنات - الأدارة الرياضية

Abstract

Table of this study to obtain the quality of service of some of the clubs in the study, the exploratory study (40) of the members who benefited from some health clubs, consisting of (218) of the members who benefited from some of the health clubs, and the use of the researcher's tools, the descriptive approach in the manner of the survey and the data port, the data form and the questionnaire Hence, the most important results are obtaining the highest level of data and information, which indicates a high and low level ratio, and it is expected that you will receive distinguished services in any other health club,

The health club conducts a survey of the beneficiaries (customers) on an ongoing basis about the quality of the equipment, services provided and the performance of the trainers in order to know the weaknesses and address them, the strengths and emphasize them, the available opportunities and the threats. Changing clothes, relaxation area, massage rooms) throughout the hours of use inside the health club, and that the trainers in the health club are keen to keep pace with development, renewal and modernization in activities, plans and programs, and that the health club seeks to provide all modern means of sports equipment in order to reach the quality of services provided Each beneficiary has a file that contains all his personal, physical and physiological data, and is registered as a database electronically.

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